Your Privacy Matters To IM
Instructor Mobile (IM) values the privacy of its customers and is committed to protecting their data. This privacy policy outlines how IM collects, uses, stores, and secures information.
Data Collection
IM collects email addresses, phone numbers, profile images, billing-related financial information, and training data relevant to customer business processes. This data is collected to deliver IM’s SaaS skills training platform. Data retention is maintained for the subscription duration and archived for six months upon cancellation before deletion.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you make edits to your account information, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the account was edited. It expires after 1 day.
Data Use and Sharing
IM uses collected data to facilitate platform access, billing, and service delivery. Data is not shared with third parties unless essential for operations, and is only stored on secure, US-based cloud servers. User consent is obtained at subscription, and IM adheres to all applicable data protection regulations.
Data Security
IM secures data with SSL encryption for HTTP access and standard encryption at rest. Access is limited based on role, and MFA is enforced. Backups and redundant servers ensure data integrity, while monitored access and activity logs protect against unauthorized access.
User Rights
Users can access and update their data via the platform’s admin panel. Data usage information is available through this privacy policy, and IM is committed to honoring user rights to privacy and data control.
Incident Notification
IM notifies users by email in the event of data breaches or leaks in a timely manner, following IM’s internal policies. Security improvements are continuously integrated based on reviews of any incidents.
Contact
For specific help and support documentation, please visit https://www.instructormobile.com/support.
For privacy or security concerns, contact support@instructormobile.com.
